Paddleboard, Kayak & Watersports Warranty Information
Learn about warranty coverage, returns, refunds, and shipping information for Sandbanks Style paddleboards, kayaks, wings, and accessories. This page outlines your rights, coverage periods, and how to make a warranty claim.
Where a product is repaired or replaced under this warranty, the repaired or replacement product is covered only for the remainder of the original warranty period, unless otherwise stated. (This applies to all warranty replacements)
All warranties are not transferrable, and are only applicable to the original purchaser.
Paddleboard Warranty (Unless Advertised Otherwise Upon Purchase)
The Pro X, Pro, Cruiser (including the RS Cruiser) and California ranges are covered by a comprehensive manufactures warranty that guarantees the paddleboard to be free from defects in the material or workmanship to the original purchaser for 3 years. Seam leaks are covered for a further 4 years. That’s a '7 Year No Seam Leak' warranty.
The current Ultimate & Wave ranges are covered by a comprehensive manufactures warranty which guarantees the paddleboard to be free from defects in the material of workmanship to the original purchaser for 3 years. Seam leaks are covered for a further 2 years. That’s a '5 Year No Seam Leak' warranty.
Any paddleboards purchased between April 2021 & February 2025 were covered by the same 5 year warranty as above.
Any boards purchased before April 2021 are no longer covered by their 3 year warranty.
Please note that whilst seam leak failures are covered by the warranties listed above, it is up to Sandbanks Style's discression as to whether or not the seam leak failure has been caused by improper use or care for the product, in which case the warranty may deemed to be void.
Kayak Warranty (Unless Advertised Otherwise Upon Purchase)
The range of kayaks from 2025 onwards are covered by a comprehensive manufactures warranty which covers the kayak to be free from defects in the material or workmanship to the original purchaser for 3 years. Seam leaks are covered for a further 2 years. That’s a '5 Year No Seam Leak' warranty.
Kayaks which have been purchased before February 2025 have a 3 year warranty for manufacturing defects and seam leaks.
Please note that whilst seam leak failures are covered by the warranties listed above, it is up to Sandbanks Style's discression as to whether or not the seam leake failure has been caused by improper use or care for the product, in which case the warranty may deemed to be void.
Wing & Foil Warranty (Unless Advertised Otherwise Upon Purchase)
Wings are covered by a comprehensive manufactures warranty which guarantees the wing to be free from defects in the material or workmanship to the original purchaser for 1 year.
The foil board is guaranteed to be free from manufacturing defects for 3 years and seam leaks for 5 years. That’s a '5 Year No Seam Leak' warranty.
All other wing related accessories are guarantee for 1 year against manufacturing defects.
Please note that whilst seam leak failures are covered by the warranties listed above, it is up to Sandbanks Style's discression as to whether or not the seam leake failure has been caused by improper use or care for the product, in which case the warranty may deemed to be void.
Accessories Warranty
All accessories and other items are covered for 12 months against manufacturing faults. This includes accessories purchased as part of product packages, e.g. if a paddle is recieved as part of a iSUP package, the paddle is under the 1 year accessory warranty.
Commercial Warranty
Paddleboards purchased for commercial use have a 3 year commercial warranty.
This excludes the Monster, Jumbo, and Yoga Platform boards which are covered by a 1 year commercial warranty.
Whilst less common, kayaks purchased for commercial use are also covered by a 2 year warranty.
General Warranty Details
All warranties (legal warranty) are for the original purchaser only, and from the date of purchase. A product must either be purchased from us directly or registered with us for our warranty to be valid and proof of purchase with the purchase date must be provided to make a claim.
It only covers products used for normal recreational purposes. The warranty does not cover any puncture, cuts or abrasion sustained in normal use or damage from unreasonable uses or improper storage. Scratches or marks on artwork are also not covered by the warranty.
If paddleboards are being used in a rental company or school the warranty is only 3 years against manufacturing defects and seam leaks.
How to Make a Warranty Claim
If any product is found to be defective, the owner may return it to Sandbanks Style, but only after first telephoning or emailing to get authorization, shipping and packaging instructions and to discuss the defect. We will not refund or replace boards if this procedure is not followed.
If you need to make a warranty claim please email us on info@sandbanksstyle.com with the following information:
Purchasers Name
Description of problem
A picture of the problem/defect
Dated proof of purchase
Serial number (this will either be found around the finbox or embossed at the nose of rear of the board/kayak)
If we deem the issue to be a manufacturers fault we will provide information on returning the product to us.
After inspection, if any product is found to have a defect covered by the warranty, the manufacturer shall either repair or replace the defective part or item as deemed necessary by manufacturer.
The Manufacturer shall not be held liable for any incidental or consequential damages. There are no warranties which extend beyond this description. This warranty is inclusive in lieu of all other warranties. This warranty gives you specific legal rights but does not affect your normal rights, which vary from country to country.
Warranty Registration
If purchased directly from us (Sandbanks Style), either in store, over the phone, at a show, or online, you will NOT need to register your warranty as we will do so for you.
If purchased from one of our verified resellers you will have to register your warranty. Warranties should be registered within the first month of purchase when a product has been purchased from a verified reseller.
Warranty Limitations
The main limitations to the application of the warranty are the following:
The product must not be modified or used in any activities outside normal recreational use (such as races, rental, professional usage in a business, without written prior agreement).
Use in excess of the manufacturers recommended maximum load capacity.
Pressure recommendations, assembly / disassembly and handling procedures must be strictly observed.
The maintenance and the storage procedures must not be neglected.
This warranty does not cover parts and accessories not supplied or recommended by the manufacturer or defects resulting from the installation of such equipment on their products.
Repairs & Manufacturer Responsibility
NOTICE: All repairs covered by warranty must be performed by the manufacturer or a specialist approved or recommended by the manufacturer.
Aged Stock and Manufacturer's Warranty
Our standard warranty (this will vary dependent on the product purchased, see terms above) applies to products sold by an authorised stockist to an end consumer within one year of the date on which the product was supplied to the stockist.
Where a product is sold by the stockist to an end consumer more than one year after the date on which the product was supplied to the stockist, the standard manufacturer's warranty shall be deemed to have commenced on the original date of supply to the stockist. Accordingly, the warranty period shall run from the original date of supply and shall not restart or be extended by the subsequent sale to the end consumer.
The stockist is responsible for monitoring the age of its stock and must notify the Company prior to selling any product to an end consumer where more than one year has elapsed from the date of supply to the stockist. The Company reserves the right to require inspection, servicing, replacement or other measures in respect of aged stock before agreeing to manufacturer's warranty coverage.
Nothing in these terms limits, excludes or affects any statutory rights or remedies available to an end consumer against the stockist or seller under applicable law.
Privacy & Data Protection
We respect our customers privacy and will under no circumstances sell or give our customers data to any third parties. Your data helps us to keep track of your warranty.
If you ever contact us with questions about your product, we will be able to look you up and find out what you have bought, helping us answer your queries more efficiently.
If you have given us consent, we will contact you no more than once a month via email with something special; family only-discounts, demo boards, exclusive offers, competitions and more.
You can unsubscribe or ask to be removed from this mailing list at any time you wish.
Finance Options
Spread the cost with 0% APR
We offer a flexible 0% APR option on selected Sandbanks Style products, allowing you to spread the cost of your purchase into manageable monthly payments without paying interest.
How It Works:
Choose an eligible paddleboard, kayak or other qualifying product.
Select the 0% APR option at checkout.
Complete the finance application with our finance provider.
If your application is approved, you can spread the cost over the available repayment period.
With 0% finance, you pay no interest on the amount financed, subject to the terms and conditions of the finance agreement.
Who Can Apply?
Finance is subject to affordability, age and status. Minimum spend applies. You will need to complete a credit application and meet the lender's eligibility and affordability requirements.
Applying for finance does not guarantee approval.
Things to Consider:
Please make sure you can afford the repayments before entering into a finance agreement. Missing payments may affect your credit rating and could have other consequences under the terms of your agreement.
The finance agreement is provided by a third-party finance provider.
The exact repayment amount, term and eligibility will be shown during the application process before you enter into the finance agreement.
Finance is available on selected products only and is subject to affordability, age and status. Minimum spend applies. Terms and conditions apply.
Complaints:
We aim to provide a high level of service, but if you are unhappy with any aspect of our service or the way your finance application has been handled, please contact us first so that we have the opportunity to resolve your complaint.
If you are not entirely happy with your recent experience, please raise a complaint by contacting our team on info@sandbanksstyle.com.
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 2 weeks, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 2 weeks, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
If we are unable to resolve your complaint to your satisfaction, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service provides a free, independent service for resolving eligible complaints about financial products and services. You normally need to give us the opportunity to investigate your complaint before contacting the Financial Ombudsman Service. If you are unhappy with our final response, or we have not provided a final response within the applicable timeframe, you may be able to refer your complaint to the Financial Ombudsman Service.
Further information about the Financial Ombudsman Service, including how to make a complaint, can be found at:
Please note: The Financial Ombudsman Service can only consider complaints that fall within its jurisdiction and eligibility requirements.
Payment Provider Privacy (Klarna)
Klarna's Privacy Policy: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you.
Your personal data transferred is processed in line with Klarna’s own privacy notice.
Shipping Information
All goods are shipped within 1–3 business days, primarily with FedEx for larger value items, and Evri for accessory purchases, although this is subject to change.
Please sign for the item as UNCHECKED or the shipping insurance will be void and email us pictures of the damage within 12 hours of receiving your goods to validate your claim.
Returns & Refunds Policy
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
Online & Distance Selling Cancellation Rights
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
Safety Disclaimer
We strongly recommend that you observe all local and national laws and ALWAYS wear an approved personal flotation device.
Any activity on or near water carries with it inherent danger, Sandbanks Style and its employees are not, and cannot in any way be responsible or held liable for your safety during the use or even possible failure of this product.
It is the owners and user’s responsibility to ensure that the user wears a correctly fitted and approved flotation device which is suitable for their weight.
We strongly recommend that you also always take appropriate advice on your chosen location to use the product, particularly with respect to currents, wind, weather conditions, potential under water obstacles and other craft which will share the same water.
Compared to other water sports, paddle boarding has a very good safety record, but it is your responsibility to keep it that way.
