The board is covered by a 60-month manufacturer warranty to be free from manufacturing defects. The paddles and pumps and other accessories are covered for 12 months. The warranty (legal warranty) is for the original purchaser only, and from date of purchase. It only covers products used for normal recreational purposes. The warranty does not cover any puncture, cuts or abrasion sustained in normal use or damage from unreasonable uses or improper storage. Scratches or marks on the art work are also not covered by the warranty. If products are being used in a rental company or school the warranty is only 3 years.
If any product is found to be defective, the owner may return it to Sandbanks style, but only after first telephoning or emailing to get authorization, shipping and packaging instructions and to discuss the defect. We will not refund or replace boards if this procedure is not followed.
If you need to make a warranty claim please email us on email@example.com with the following information:
- Purchasers Name
- Description of problem
- A picture of the problem/defect
- Dated proof of purchase
- Serial number (this will either be found around the finbox or embossed at the nose of rear of the board/kayak)
If we deem the issue to be a manufacturers fault we will provide information on returning the product to us.
After inspection, if any product is found defective, the manufacturer shall either repair or replace the defective part or item as deemed necessary by manufacturer. The Manufacturer shall not be held liable for any incidental or consequential damages. There are no warranties which extend beyond this description. This warranty is inclusive in lieu of all other warranties. This warranty gives you specific legal rights but does not affect your normal rights, which vary from country to country.
The main limitations to the application of the warranty are the following:
• The product must not be modified or used in any activities outside normal recreational use (such as races, rental, professional usage in a business, without written prior agreement).
• Use in excess of the manufacturers recommended maximum load capacity.
• Pressure recommendations, assembly / disassembly and handling procedures must be strictly observed.
• The maintenance and the storage procedures must not be neglected.
• This warranty does not cover parts and accessories not supplied or recommended by the manufacturer or defects resulting from the installation of such equipment on their products.
NOTICE: All repairs covered by warranty, must be performed by the manufacturer.
We respect our customers privacy and will under no circumstances sell or give our customers data to any third parties. Your data helps us to keep track of your warranty. If you ever contact us with questions about your product, we will be able to look you up and find out what you have bought, helping us answer your queries more efficiently. If you have given us consent, we will contact you no more than once a month veer email with something special; family only-discounts, demo boards, exclusive offers, competitions and more. You can unsubscribe or ask to be removed from this mailing list at any time you wish.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Shipping InformationAll goods are shipped within 1-2 business day with DPD, TNT or Parcel Force. Please sign for the item as UNCHECKED or the shipping insurance will be void & email us pictures of the damage within 12 hours of receiving your goods to validate your claim.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
Online/Mail Order GoodsIn addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.